Rito Online Store

FAQ & Help

Shipping Policy

A street address, post code and your phone number are required for delivery.

We ship to any address in the world. If you are a new client and pay the order with Paypal, we will ship only to the address on your Paypal account.

You can choose the shipping companies for your order when you are checking out, for example EMS or TNT or DHL or FEDEX or UPS. We will ship the goods with the shipping company which you choosed, but sometimes we will change the shipping company for delivery if the shipping company you choose is not working well, for example Fedex will not accept batteries, we will ship with DHL.

We will inform you with tracking number by e-mail as soon as your order is shipped out. You can track the package state from the shipping company's website.

Our products are shipped out every day, from Monday to Saturday, except holidays. Most of orders placed on weekdays will be shipped in the same day, while orders placed on weekends will be shipped in the next Monday. The handling time of some big machines takes about 4-5 days. We will contact you if any items are out of stock temporarily, you can choose waiting for shipment or refund in your convenience.

The following shipping companies website for your reference.

http://www.ems.com.cn/english-map.jsp

http://www.tnt.com

http://www.dhl.com/en.html

http://www.ups.com/en.html

http://www.fedex.com

Delivery time vary depending on the country of destination.