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Returing for Repleacemrnt and Refund

Returning for Replacement and Refund

Can the package returned ?

We accept the return in the following condition:

1.Wrong delivery, if you don't receive what you ordered, you can return the package
2.Receiving defective products.

Goods can be returned in no more than 15 days after you receive the products, and products must be unused with its original package.

How to Return ?

If you want to return the products to us, please read carefully and following the steps:

1.Please email us (shop@ritodental.com) with the following information:
* Your order number
* The products which you want to return
* Reason for returning.

2. We will reply you as soon as we get your email, and we will send you the shipping information.

3. Please send us the tracking number after you send the package.

NOTE:We DO NOT ACCEPT order returned before informing us.

Can you get your money back after returning the goods?

Yes, We will issue refund within 7 days after we receive the returned package.
1. Note about shipping!

Dear client,
Shipping is one of the important bridge between us and our clients. There were more or less delay in all the shipping ways because of the Covo-19 pandemic. We suggest that our client choose the faster shipping company for shipping, such as DHL/UPS/Fedex. Please caution to choose the Economic Air Mail shipping spicially for those orders which cost more than hundreds. It's difficult for us to track such package incase it lost when they are on the way. 
We wish you and your family healthy and keep away from the virus !!!

2. Please Caution About Scam Mail!!!
There are some scam cases around us. Such as the hacker hacked any e-mail of you or your contact. Then they will copy a very simliar e-mail account to cheat both side in the same time. They try all the way (telling many reasons) to change the banking information on the invoice and  push the buyer to pay to the NEW account (whatever with Western Union or bank transfer). 
Please contact us before doing anything, if you got e-mails asking you to transfer payment to a NEW account.
To avoid to be a victim:
1. Keep your E-mail Password save, DO NOT input your password to any link which you get from your e-mail.  
2. Call your supplier to confim if they are changing any banking infirmation for the deal.