Home > Shipping

1.Most of the goods will be shipped in 3 working days. We will send you the tracking number as soon as we ship the goods. NOTE: Some items maybe out of stock temporally. we will inform you if the shipment will be delayed. You can decide to get refund to your Paypal or wait for the shipment.

2. We will ship the goods by the way you choose from our system. But sometimes we will change the shipping way to avoid some problem, for example the products come with batteries will be shipped in our convenient.  If you have any special requirement for the shipping, please write to the NOTE when you check out, or send us email (shop@ritodental.com) to inform us. 

About Tax:

1. Normally when you buying products from other country,  you will need to pay custom duty and tax. Different countries are different rate on the tax. 

2. About invoice, normally we will invoice the same cost as your ordering cost. 

3. We will try our best to help you avoid paying too much tax when you are buying from us. If necessary, we can put lower price on the invoice to help you avoid the tax or pay less tax. 
4. We will try our best to help you on the custom clearance, but we can not control the custom clearance in your country.
5. Please learn more policy about the importation in your country. It will help you when you are buying from us or any other suppliers out of your country.

 Warranty & Return

Please check carefully as soon as you receive the package. We will packed the products very well before shipping the package.

When the package arrive, please check firstly the packing situation. If the package is broken, wet or damaged, please demand the postman to write DEFECTIVE PACKAGE on the bill before you sign the bill. This help you to keep to the right for compensate from the transport company for the damaged products.
If you find any defective or damaged on the items you received, Please contact us send us the following information in your email.
* Your order number.
* Name of the defective items, and the problem of the items if you know.
* Photos of the damage items

We will reply you as soon as we get your mail in the nearest working day. We will try our best to solve the problem with you.

Can the package returned ?

We accept the return in the following condition:

1.Wrong delivery, if you don't receive what you ordered, you can return the package
2.Receiving defective products.

Goods can be returned in no more than 15 days after you receive the products, and products must be unused with its original package.

How to Return ?

If you want to return the products to us, please read carefully and following the steps:

1.Please email us (shop@ritodental.com) with the following information:
* Your order number
* The products which you want to return
* Reason for returning.

2. We will reply you as soon as we get your email, and we will send you the shipping information.

3. Please send us the tracking number after you send the package.

NOTE:We DO NOT ACCEPT order returned before informing us.

Can you get your money back after returning the goods?

Yes, We will issue refund within 7 days after we receive the returned package.

How to track my order?

We will provide a tracking numbers as soon as the order is Shipped. You will recieve an e-mail from our system to your regiested e-mail address. The shipping company's tracking number will be posted also in your account page. With the tracking number, clients can enter the shipping company's official website to check the shipping status of your package.

You can track your order in your account, login your account, go to Order History - Shipment Shipped  to check your order!

The following are some links of express companies.

DHL:   http://www.dhl.com/en.html   

EMS: http://www.ems.com.cn

TNT: http://www.tnt.com

FeDex:  http://www.fedex.com 

UPS:  http://www.ups.com.cn

Yanwen Express:  http://www.yw56.com.cn   

Economic Air Mail :   http://www.singpost.com   

Dear Clients,
You can verify your account to save points when you are doing shopping from Rito Dental. With the points, you can buy cupoun from our store to use for your ordering later. Please contact us if you have any difficulty for the verification. It's our pleasure to work with you together.  We thank you very much for your cooperation.
Rito Dental