About Spindles

We offer different type of spindles for the rotor.

NSK Clamp Pad Type Spindles:

Build with a strong spring and chuck inside the spindle, the chuck hold the bur (bur diameter 1.595mm) with 2.25-2.75KG grip power. The chuck will hold the bur tighter where there is pressure on the bur, the more pressure, the tighter it hold.

Advantage: Lub Free! I will always keep working even there is no lubrication on the spindle.

Disavantage: It didn't hold the bur as hard as the kavo model in the beginning. We need to explain to the dentists if they are not familiar with this kind of spindle before.

Kavo Wedge Type Spindles:

Build with strong chuck, holding the bur with more than 4.5KG all the time.

Advantage: Hold the bur tighter all the time.

Disadvantage: The chuck may have problem if the client didn't lubricate the chuck

Delivery:
1.Most of the goods will be shipped in 3 working days. We will send you the tracking number as soon as we ship the goods. NOTE: Some items maybe out of stock temporally. we will inform you if the shipment will be delayed. You can decide to get refund to your Paypal or wait for the shipment.
2. We will ship the goods by the way you choose from our system. But sometimes we will change the shipping way to avoid some problem, for example the products come with batteries will be shipped in our convenient. If you have any special requirement for the shipping, please write to the NOTE when you check out, or send us email (shop@ritodental.com) to inform us.

About Tax:
1. Normally when you buying products from other country, you will need to pay custom duty and tax. Different countries are different rate on the tax.
2. About invoice, normally we will invoice the same cost as your ordering cost.
3. We will try our best to help you avoid paying too much tax when you are buying from us. Please leave message in NOTE or contact us when ordering.
4. We will try our best to help you on the custom clearance, but we can not control the custom clearance in your country.
5. Please learn more policy about the importation in your country. It will help you when you are buying from us or any other suppliers out of your country.

Warranty & Return
1. We will packed the products very well before shipping the package. Please check carefully as soon as you receive the package.
2. When the package arrive, please check firstly the packing situation. If the package is broken, wet or damaged, please demand the postman to write DEFECTIVE PACKAGE on the bill before you sign the bill. This help you to keep to the right for compensate from the transport company for the damaged products.
3. If you find any defective or damaged on the items you received, Please contact us send us the following information in your email.
* Your order number.
* Name of the defective items, and the problem of the items if you know.
* Photos of the damage items
We will reply you as soon as we get your mail in the nearest working day. We will try our best to solve the problem with you.

Can the package returned ?
We accept the return in the following condition:
1.Wrong delivery, if you don't receive what you ordered, you can return the package
2.Receiving defective products.
Goods can be returned in no more than 15 days after you receive the products, and products must be unused with its original package.

How to Return ?
If you want to return the products to us, please read carefully and following the steps:
1.Please email us (shop@ritodental.com) with the following information:
* Your order number
* The products which you want to return
* Reason for returning.
2. We will reply you as soon as we get your email, and we will send you the shipping information.
3. Please send us the tracking number after you send the package.
NOTE：We DO NOT ACCEPT order returned before informing us.

Can you get your money back after returning the goods?
Yes, We will issue refund within 7 days after we receive the returned package.

How to track my order?
We will provide a tracking numbers as soon as the order is Shipped. You will recieve an e-mail from our system to your regiested e-mail address. The shipping company's tracking number will be posted also in your account page. With the tracking number, clients can enter the shipping company's official website to check the shipping status of your package.

You can track your order in your account, login your account, go to Order History - Shipment Shipped to check your order!
The following are some links of express companies.

DHL: http://www.dhl.com/en.html
EMS: http://www.ems.com.cn
TNT: http://www.tnt.com
FeDex: http://www.fedex.com
UPS: http://www.ups.com.cn
Yanwen Express: http://www.yw56.com.cn
Economic Air Mail : https://www.17track.net/en

We accept payment in different ways for your orders:

1) Paying with PayPal

1) With PayPal, you can send payment quickly and safely online.
2) With PayPal, you can pay with credit card, debit card, or bank account balance.
3) Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Advantages with using PayPal:
a) Payment is traceable. You can trace the status of your payment using your PayPal account.
b) Payment does not require you to use your credit card online (you can transfer directly from your bank account). We will not see or keep your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

2) Paying with Western Union / Money Gram
We also accept Western Union payment/MoneyGram for any orders.
You can see our Western information when you check out and choose to pay with Western Union.
Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS, STATE and COUNTRY, and SENDER'S PHONE NUMBER TO shop@ritodental.com after you send payment through Western Union.

3) Transfer Money By Bank
For the order more than $3000.00, We perfer recieve the payment by bank.
You can see our banking information when you check out and choose Pay By Bank